I bought it to help with stiff neck and lymphatic drainage. Arrived looking just like the pic.
I am definitely noticing a more relaxed neck, and also, because I am relaxed, I sleep better. Drainage seems to be working as I notice an increased need to urinate, so important to stay hydrated with lots of water.
Make sure you read instructions and wet your neck before use, otherwise, it can be painful. And, beginning at the lowest level first is important to see how you tolerate the pulses. I'm only on the second level now, after staying on the first for over a week. Probably needs to be charged every 3 days depending on how frequently you use it.